Privacy Policy

Last updated: December 11, 2025.

Zenthara Thai Massage Therapy (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that we collect in connection with our massage therapy services and the use of our website at https://zentharathaimassage.com (the “Site”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us, or receive services at our clinic. By using our Site or our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website https://zentharathaimassage.com

  • Clients and prospective clients who contact us by phone, email, online form, or social media

  • Individuals who book or receive appointments with Zenthara Thai Massage Therapy

  • Any person whose personal information we collect in connection with our Thai massage therapy services

This Policy does not apply to the practices of third parties we do not own or control, including third-party websites or services that may be linked from our Site.

2. Information We Collect

We collect various types of information to provide services, manage our business, and meet legal and professional obligations.

2.1 Personal Identification Information

Examples include:

2.2 Health and Intake Information

As a massage therapy provider, we may collect health-related information that you choose to provide, such as:

  • Medical history and relevant conditions

  • Injuries, surgeries, or areas of concern

  • Allergies or sensitivities

  • Pregnancy status and relevant prenatal information

  • Lifestyle information relevant to treatment (e.g., activity level, occupation)

This information is collected to ensure treatments are safe, appropriate, and tailored to your needs.

2.3 Booking and Payment Information

Depending on how you book and pay, we may collect:

  • Appointment dates, times, and services selected

  • Billing address

  • Limited payment-related information (for example, if you pay online, we may receive confirmation of payment status from our payment processor)

Payment card details are typically processed by third-party payment processors and are not stored directly by Zenthara Thai Massage Therapy, unless explicitly stated and handled in compliance with applicable standards.

2.4 Website Usage and Technical Data

When you visit https://zentharathaimassage.com, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time and date of visit, time spent on pages

  • Referring site or link

This information is used mainly in aggregated form to understand how our Site is used and to improve performance and user experience.

2.5 Communication Data

If you contact us by phone, email, contact form, or social media, we may collect:

  • The content of your communications

  • Your contact details

  • Any additional information you choose to provide

3. How We Collect Information

We collect information in several ways, including:

  • Directly from you when you:

    • Book an appointment online, by phone, or in person

    • Complete an intake form or consent form

    • Sign up for updates, newsletters, or promotions

    • Contact us via email at [email protected], by phone at (780) 961-0088, or through the contact form on https://zentharathaimassage.com

  • Automatically when you:

    • Visit or use our Site (through cookies, log files, and similar technologies)

  • From third-party services when:

    • You use an online scheduling or payment platform integrated with our Site

    • You interact with us via social media platforms

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and personalize services

    • Assess your suitability for certain massage treatments

    • Tailor treatment plans to your health history and preferences

    • Schedule, confirm, and manage appointments

  • To communicate with you

    • Respond to your inquiries and requests

    • Send appointment confirmations, reminders, and follow-up messages

    • Provide updates about our services, changes to policies, or important notices

  • To operate and improve our business and Site

    • Monitor and analyze usage and performance of https://zentharathaimassage.com

    • Improve user experience and service offerings

    • Maintain internal records, accounting, and administrative processes

  • To comply with legal and professional obligations

    • Maintain treatment and health records as required by law

    • Respond to legal requests, regulatory requirements, or professional standards

    • Protect our rights, property, and the safety of clients and staff

  • For marketing and promotions (where permitted)

    • Send you information about special offers, new services, or events, where allowed by applicable law and with your consent where required

5. Legal Bases for Processing (Where Applicable)

Depending on your location, we may process your personal information based on one or more of the following legal bases:

  • Your consent

  • Performance of a contract or to take steps at your request prior to entering into a contract

  • Compliance with legal obligations

  • Protection of vital interests (for example, sharing information in an emergency)

  • Our legitimate business interests, provided they are not overridden by your rights and interests

Where we rely on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

  • Remember your preferences and settings

  • Improve website performance and security

  • Analyze how visitors use https://zentharathaimassage.com

You can usually control cookies through your browser settings. If you disable certain cookies, some features of the Site may not function properly.

7. How We Share Your Information

We do not sell your personal information. We may disclose your information to:

  • Staff and practitioners

    • Massage therapists and administrative staff who need access to information to provide care and manage bookings

  • Service providers and third-party partners

    • Online booking platforms

    • Payment processors

    • IT support and website hosting providers

    • Email and communication service providers

These third parties are only given the information necessary to perform their services and are expected to protect it and use it only for that purpose.

  • Professional, regulatory, or legal authorities

    • When required by law, regulation, court order, or professional standards

    • To protect your safety, the safety of others, or our rights or property

  • Successors or assigns in a business transaction

    • In the event of a merger, acquisition, or other business transition involving Zenthara Thai Massage Therapy, personal information may be transferred as part of the transaction, in accordance with applicable law.

8. Health and Confidentiality

We treat your health information and treatment records as confidential. This includes:

  • Intake forms and consent forms

  • Treatment notes and records of sessions

  • Any health conditions, medications, or related information you share with us

Access to this information is limited to practitioners and staff who require it to provide safe, appropriate care or manage our business, except where disclosure is required by law or necessary for safety.

9. Data Retention

We retain personal information for as long as necessary to:

  • Provide services and maintain your client records

  • Comply with legal, regulatory, and professional record-keeping requirements

  • Resolve disputes and enforce our agreements

Retention periods may vary depending on the type of information and applicable laws in our jurisdiction. When information is no longer required, we will securely destroy, anonymize, or delete it.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. International Transfers

If you access https://zentharathaimassage.com from outside the country where our clinic is located, your information may be transferred to, stored, and processed in a jurisdiction with different data protection laws than your own.

Where required by law, we will take appropriate steps to ensure that your personal information receives an adequate level of protection.

12. Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have some or all of the following rights regarding your personal information:

  • The right to access the personal information we hold about you

  • The right to request correction of inaccurate or incomplete information

  • The right to request deletion of your information, subject to legal and professional record-keeping obligations

  • The right to object to or restrict certain types of processing

  • The right to withdraw consent where processing is based on your consent

  • The right to data portability in certain circumstances

To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before responding to your request.

13. Children’s Privacy

Our services and Site are not directed to children below the age of majority in our jurisdiction. We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.

If you believe a child has provided us with personal information without such consent, please contact us at [email protected] so we can take appropriate steps.

14. Third-Party Websites and Services

Our Site may contain links to third-party websites, booking platforms, payment gateways, or social media pages. We are not responsible for the privacy practices or content of these third-party sites.

If you follow a link to any external sites, please review their privacy policies before providing any personal information.

15. Communications, Marketing, and Preferences

We may use your contact information to:

  • Confirm bookings and send appointment reminders

  • Follow up after a session regarding your experience or aftercare

  • Provide updates on services, special offers, or workshops (where permitted by law)

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at [email protected]. Please note that even if you opt out of marketing, we may still send you non-promotional messages related to your appointments or our ongoing business relationship.

16. SMS, Phone, and Email Contact

By providing your phone number (780) 961-0088 and/or email address [email protected], you consent to us contacting you for:

  • Appointment confirmations and reminders

  • Urgent updates (e.g., scheduling changes, closures)

  • Responses to your inquiries

Standard messaging and data rates may apply for SMS or calls. You may request that we update or change your preferred contact method at any time.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will:

  • Update the “Last updated” date at the top of this Policy

  • Post the revised Policy on https://zentharathaimassage.com

We encourage you to review this Privacy Policy periodically. Your continued use of our Site or services after any changes signifies your acceptance of the updated Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Zenthara Thai Massage Therapy
Phone: (780) 961-0088
Email: [email protected]
Website: https://zentharathaimassage.com

You may also contact us by visiting our clinic or using the contact form available on https://zentharathaimassage.com.