Clinic Receptionist

Job Summary

As our Clinic Receptionist, you will be the first point of contact for our clients. Your primary role is to create a welcoming atmosphere, manage the appointment schedule smoothly, and handle daily administrative tasks to support our therapists and clients.

Key Responsibilities

• Client Relations: Greet clients warmly upon arrival, manage check-ins/check-outs, and answer phone calls and emails promptly and professionally.
• Scheduling & Booking: Manage the clinic’s booking system, schedule appointments, handle cancellations, and optimize the daily calendar.
• Billing & Payments: Process payments, issue receipts, and assist clients with direct billing to insurance providers (if applicable).
• Clinic Maintenance: Maintain a clean, tidy, and calm reception area and waiting room. Assist with light laundry (towels/linens) or restocking supplies as needed.
• Administrative Support: Maintain accurate client records, handle intake forms, and support therapists with basic administrative needs.

Qualifications & Skills

• Previous experience as a receptionist or in customer service (experience in a multidisciplinary clinic, spa, or medical office is a major asset).
• Excellent communication and interpersonal skills—a warm, empathetic, and professional demeanor is essential.
• Strong organizational skills with the ability to multitask in a calm environment.
• Proficiency with computer systems, booking software and email.
• Knowledge of health insurance direct billing portals is preferred but not required (we will train the right candidate).